Personal Safety and Conflict Awareness

Content
8 modules

Difficulty
Intermediate

Rating

Course Length
70 mins

Instructor
Maybo Ltd.

Released
17 Sep 2013

Price
£30.00

Description

This course is designed for frontline staff who may encounter conflict when performing their job. It has five modules and an estimated completion time of 60-90 minutes. This course maps directly to Maybo's training programmes and therefore can be undertaken as part of a blended learning programme or as a standalone course.

Objectives

By the end of the course you will be better able to:

Recognise potential conflict flashpoints and risks in your work
Understand and manage human behaviour
Identify simple steps to prevent and reduce conflict and risk for all parties
Develop skills to defuse calm and resolve conflict
Make good choices and communicate positively in conflict situations
Understand the effects an incident of workplace violence can have on all those involved

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1
System Requirements
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2
Learner Survey
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3
Module 1 | Recognise and Reduce Risk
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4
Module 2 | Understand Human Behaviour
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5
Module 3 | Positive Interactions and Choices
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6
Module 4 | Defuse, Calm and Resolve
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7
Module 5 | Personal Safety Awareness
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8
Course Evaluation
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Added about 2 hours ago, by Anonymous
The modules are not definitive on the explanation of negative vs positive eye contact and is therefore somewhat contradictory, between good communication and conflict escalation.
 
Added about 7 hours ago, by Donna
VERY GOOD
 
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