Conflict & Challenging Behaviour Awareness

Content
8 modules

Difficulty
Intermediate

Rating

Course Length
70 mins

Instructor
Maybo Ltd.

Released
19 Sep 2013

Price
£30.00

Description

This course is designed for frontline care and healthcare staff who may encounter conflict and challenging behaviour when performing their job. It has five modules and an estimated completion time of 60-90 minutes. This course maps directly to Maybo's training programmes and therefore can be undertaken as part of a blended learning programme or as a standalone course.

Objectives

By the end of the course you will be better able to:

Recognise potential conflict flashpoints and risks in your work
Understand and manage human behaviour
Identify simple steps to prevent and reduce conflict and risk for all parties
Develop skills to defuse calm and resolve conflict
Make good choices and communicate positively in conflict situations
Understand the effects an incident of workplace violence can have on all those involved

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1
System Requirements
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2
Learner Survey
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3
Module 1c | Recognise and Reduce Risk
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4
Module 2 | Understand Human Behaviour
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5
Module 3 | Positive Interactions and Choices
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6
Module 4 | Defuse, Calm and Resolve
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7
Module 5 | Personal Safety Awareness
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8
Course Evaluation
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Added about 2 hours ago, by Alan
 
Added about 9 hours ago, by Nicola
 
Added about 16 hours ago, by Paula
Thank you for offering this course for viewing
 
Added 3 days ago, by Claire
 
Added 3 days ago, by Sara
Very informative. Easy and straightforward learning.
 
Added 5 days ago, by Melody
 
Added 7 days ago, by Anonymous
Really easy to follow updated my basic knowledge . I will use these newly acquired skills going forward.
 
Added 10 days ago, by Zilla
 
Added 11 days ago, by Lynn
 
Added 13 days ago, by John

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