Personal Safety and Conflict Awareness with Lone Working

Content
9 modules

Rating

Instructor
Maybo Ltd.

Released
07 Apr 2014

Price
£37.50

Description

This course is designed for frontline staff who may encounter conflict when performing their job. It has six modules and an estimated completion time of 90 - 100 minutes. This course maps directly to Maybo's training programmes and therefore can be undertaken as part of a blended learning programme or as a standalone course.

Objectives

By the end of the course you will be better able to:

Recognise potential conflict flashpoints and risks in your work
Understand and manage human behaviour
Identify simple steps to prevent and reduce conflict and risk for all parties
Develop skills to defuse calm and resolve conflict
Make good choices and communicate positively in conflict situations
Understand the effects an incident of workplace violence can have on all those involved

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1
System Requirements
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2
Learner Survey
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3
Module 1 | Recognise and Reduce Risk
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4
Module 2 | Understand Human Behaviour
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5
Module 3 | Positive Interactions and Choices
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6
Module 4 | Defuse, Calm and Resolve
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7
Module 5 | Personal Safety Awareness
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8
Safer Lone Working 2019
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9
Course Evaluation
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