Reducing Conflict and Violence Risks in Retail Settings | eLearning

Content
1 module

Difficulty
Basic

Rating

Course Length
20 mins

Instructor
Maybo Training

Price
£20.00

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail
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Added 3 days ago, by Anonymous
Interesting
 
Added 11 days ago, by Michael
Great course
 
Added 11 days ago, by Molly
so so
 
Added 16 days ago, by Ana Maria
Excellent course!
 
Added 17 days ago, by Anonymous
Great course content.
 
Added 4 months ago, by Anonymous
What can i say? I'm impressed.
 
Added 6 months ago, by gemma
easy to use
 
Added 7 months ago, by Anonymous
Great
 
Added about 1 year ago, by Jeffrey
I thought it references handing off to a mgr. too frequently. I would like to see direction for the mgr. themselves on what to do / how to handle
 
Added about 1 year ago, by Anonymous
Really good and informative course as a basic introduction

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