Conflict Management and Personal Safety | eLearning

Content
6 modules

Difficulty
Intermediate

Rating

Course Length
100 mins

Instructor
Maybo Training

Price
£50.00

Description

This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six modules and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner.

The two parts to this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme.

Objectives

Part One | Preventing Conflict and Reducing Risk (45m)

These modules are for people who regularly interact with customers or members of the public in their role. Each module can be completed individually. 

 

Module 1  |  Reducing the Risks of Work-Related Violence  |  15 minutes

o   Examples of workplace violence

o   Rights and responsibilities

o   Planning to reduce risk

 

Module 2  |  Signs and Causes of Conflict  |  15 minutes

o   Instinctive reactions to emotional or threatening situations

o   Potential triggers in self and others

o   Levels of escalation

 

Module 3  |  Positive Interactions and Choices  |  15 minutes

o   Influencing positive outcomes

o   Overcoming barriers to communication

 

Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  

 

Module 4  |  Dynamic Risk Assessment and Decision Making  |  20 minutes

o   Maybo SAFER model

o   Risk identification

o   Informed decision-making

 

Module 5  |  Skills Preventing Escalation  |  20 minutes

o   Positive, non-aggressive approaches

o   Safer positioning and teamworking skills 

o   Strategies to defuse, calm and resolve

 

Module 6  |  Personal Safety and Post-incident  |  15 minutes

o   Responding to behaviours of concern

o   Heightened risk indicators

o   Exit strategies in higher-risk situations

o   Post-event impact and responsibilities

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing the Risks of Work-Related Violence
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2.
Signs and Causes of Conflict
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3.
Positive Interactions and Choices
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4.
Dynamic Risk Assessment
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5.
Skills Preventing Escalation
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6.
Personal Safety and Post Incident
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Added 5 days ago, by Kelly
Great course
 
Added 12 days ago, by Murtaza
The course is really helpful for someone who needs to understand the strategies and planning of conflict resolving and assessing the situations and their risk.
 
Added about 1 month ago, by Simon
.
 
Added 2 months ago, by Anonymous
good information
 
Added 2 months ago, by Cathy
very informative course
 
Added 2 months ago, by NF34326 - Mark
very informative
 
Added 2 months ago, by KB34330 - Debopriyo (Dave)
thanks
 
Added 2 months ago, by Sohanpreet
An extremely helpful and informative course, training materials were well organized and provided good case study.
 
Added 2 months ago, by Anonymous
Training was well written , gave great examples and makes you think about your own behavior and actions in past scenarios
 
Added 2 months ago, by Anonymous
Helpfull

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