Conflict Management and Personal Safety | eLearning

6 modules



Course Length
100 mins

Maybo Training



This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six modules and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner.

The two parts to this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme.


Part One | Preventing Conflict and Reducing Risk (45m)

These modules are for people who regularly interact with customers or members of the public in their role. Each module can be completed individually. 


Module 1  |  Reducing the Risks of Work-Related Violence  |  15 minutes

o   Examples of workplace violence

o   Rights and responsibilities

o   Planning to reduce risk


Module 2  |  Signs and Causes of Conflict  |  15 minutes

o   Instinctive reactions to emotional or threatening situations

o   Potential triggers in self and others

o   Levels of escalation


Module 3  |  Positive Interactions and Choices  |  15 minutes

o   Influencing positive outcomes

o   Overcoming barriers to communication


Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  


Module 4  |  Dynamic Risk Assessment and Decision Making  |  20 minutes

o   Maybo SAFER model

o   Risk identification

o   Informed decision-making


Module 5  |  Skills Preventing Escalation  |  20 minutes

o   Positive, non-aggressive approaches

o   Safer positioning and teamworking skills 

o   Strategies to defuse, calm and resolve


Module 6  |  Personal Safety and Post-incident  |  15 minutes

o   Responding to behaviours of concern

o   Heightened risk indicators

o   Exit strategies in higher-risk situations

o   Post-event impact and responsibilities


By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

Reducing the Risks of Work-Related Violence
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Signs and Causes of Conflict
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Positive Interactions and Choices
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Dynamic Risk Assessment
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Skills Preventing Escalation
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Personal Safety and Post Incident
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Added about 7 hours ago, by Anonymous
Thank you
Added 1 day ago, by Padma
Very helpful Course
Added 1 day ago, by Anonymous
thank you.
Added 1 day ago, by Lisa
Added 2 days ago, by Joanne
Extremely useful and engaging training course, thank you. I've learnt some new strategies and feel more prepared for dealing with conflict in my workplace.
Added 2 days ago, by kim
informative and would be really useful for frontline staff
Added 2 days ago, by Larissa
Great interactive learning. Many new skills and processes to utilise.
Added 3 days ago, by Anonymous
Very informative
Added 6 days ago, by Anonymous
Added 6 days ago, by Anonymous
Good course.

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