Maybo Online Learning Centre

Discover how Maybo eLearning can be deployed throughout your organisation with our low-cost licensing options, give us a call on +44 20 3966 7400 or visit maybo.com.

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This eLearning course explores the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles. It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviors experienced in our stores and restaurants. Individuals and small groups can immediately access this course here. Organizations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch Read More

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles. It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants. Individuals and small groups can immediately access this course here. Organisations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch. Read More

This eLearning programme introduces the principles of supporting a person's needs through a human rights approach. It highlights how to take measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy. Underpinning legislation, principles and definitions of a human rights approach Recognising restrictive practices Duty of care and ethical decision making Considerations for dealing with suspected abuse Read More

This eLearning programme explores the risks we may experience when working alone and the steps we can take to increase our personal safety. o   Risks and vulnerabilities of lone working o   Risk reduction measures we can take to prepare for working alone o   Reducing risk when travelling alone o   Reduce risk when arriving at a premises 30 minutes Read More

This eLearning programme seeks to help carers of older adults and people living with dementia to ensure the people in their care are treated with respect and dignity and that their individual needs are being understood and being met, all helping to prevent distress and improve quality of life.   Course 1  |  Promoting Human Rights and Reducing Restrictive Practises in Dementia Care  | 40 mins This course explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy. Principles and definitions of a Human Rights Approach Recognising restrictive practices Duty of Care and Ethical decision making Considerations for Dealing with Suspected Abuse   Course 2  |  Understanding Behaviours of Concern  |  30 mins This course explores how to provide person-centred support to people living with dementia.  Principles of Person-Centred Support Characteristics of Behaviour  Factors That Influence Behaviour​ Functions of a Person's Behaviour Read More

This eLearning programme is designed for people working in public-facing roles who may encounter conflict or workplace violence. It contains two courses, each with three sections, and has an estimated completion time of 2 hours and 15 minutes.   Course 1  |  Preventing Conflict and Reducing Risk  |  1 hour 20 minutes This course is for people who regularly interact with customers or members of the public in their role.    Section 1  |  Risks, Rights and Responsibilities  |  30 minutes o   Defining workplace violence o   Planning to reduce risks and vulnerabilities o   Rights and responsibilities   Section 2  |  Understanding Human Behaviour  |  30 minutes o   Common causes of risk behaviours o   Instinctive reactions to emotional or threatening situations o   Potential triggers in self and others o   Levels of escalation   Section 3  |  Positive Interactions and Choices  |  20 minutes o   Meeting people's needs and expectations o   Influencing positive outcomes o   Overcoming barriers to communication     Course 2  |  De-escalation Skills  |  55 minutes This course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.     Section 1  |  Dynamic Risk Assessment and Decision Making  |  20 minutes o   Maybo SAFER model o   Risk identification o   Informed decision-making   Section 2  |  De-escalation Skills  |  20 minutes o   Positive, non-aggressive approaches o   Safer positioning and teamworking skills  o   Strategies to defuse, calm and resolve   Section 3  |  Personal Safety and Post-incident  |  15 minutes o   Responding to behaviours of concern o   Heightened risk indicators o   Exit strategies in higher-risk situations o   Post-event impact and responsibilities Read More

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