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For advice selecting the right programme for you, or to discover how Maybo eLearning can be rolled out throughout your organisation, give us a call on 020 3966 7400 or visit maybo.com.

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This eLearning programme is designed for people working in public-facing roles who may encounter conflict or workplace violence. It contains two courses, each with three sections, and has an estimated completion time of 2 hours and 15 minutes.   Course 1  |  Preventing Conflict and Reducing Risk  |  1 hour 20 minutes This course is for people who regularly interact with customers or members of the public in their role.    Section 1  |  Risks, Rights and Responsibilities  |  30 minutes o   Defining workplace violence o   Planning to reduce risks and vulnerabilities o   Rights and responsibilities   Section 2  |  Understanding Human Behaviour  |  30 minutes o   Common causes of risk behaviours o   Instinctive reactions to emotional or threatening situations o   Potential triggers in self and others o   Levels of escalation   Section 3  |  Positive Interactions and Choices  |  20 minutes o   Meeting people's needs and expectations o   Influencing positive outcomes o   Overcoming barriers to communication     Course 2  |  De-escalation Skills  |  55 minutes This course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.     Section 1  |  Dynamic Risk Assessment and Decision Making  |  20 minutes o   Maybo SAFER model o   Risk identification o   Informed decision-making   Section 2  |  De-escalation Skills  |  20 minutes o   Positive, non-aggressive approaches o   Safer positioning and teamworking skills  o   Strategies to defuse, calm and resolve   Section 3  |  Personal Safety and Post-incident  |  15 minutes o   Responding to behaviours of concern o   Heightened risk indicators o   Exit strategies in higher-risk situations o   Post-event impact and responsibilities Read More

This eLearning programme is designed for people may encounter complex behaviours in their care of service users. It contains two courses, each with three sections, and has an estimated completion time of 2 hours and 15 minutes.   Course 1 | Positive Approaches to Behaviour  |  1 hour 20 minutes This course explores positive and proactive approaches to managing behaviours of concern based on respect for the individual and an understanding of their needs.    Section 1  |  Risks, Rights and Responsibilities  |  30 minutes o   Defining behaviours of concern o   Planning to reduce risks and vulnerabilities o   Rights and responsibilities   Section 2  |  Understanding Human Behaviour  |  30 minutes o   Common causes of risk behaviours o   Instinctive reactions to emotional or threatening situations o   Potential triggers in self and others o   Levels of escalation   Section 3  |  Positive Interactions and Choices  |  20 minutes o   Meeting people's needs and expectations o   Influencing positive outcomes o   Overcoming barriers to communication     Course 2  |  Safer De-escalation  |  55 minutes This course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.     Section 1  |  Dynamic Risk Assessment and Decision Making  |  20 minutes o   Maybo SAFER model o   Risk identification o   Informed decision-making   Section 2  |  De-escalation Skills  |  20 minutes o   Positive, non-aggressive approaches o   Safer positioning and teamworking skills  o   Strategies to defuse, calm and resolve   Section 3  |  Personal Safety and Post-incident  |  15 minutes o   Responding to behaviours of concern o   Heightened risk indicators o   Exit strategies in higher-risk situations o   Post-event impact and responsibilities Read More

This eLearning programme provides an introduction to Positive Behavioural Support (PBS) for people providing care and support to people with intellectual/learning disabilities or autism. PBS is a person-centred approach to supporting people who display or are at risk of displaying behaviours of concern (sometimes referred to as behaviours that challenge). The overall aim of PBS is to improve the quality of a person's life.   Course 1  |  Understanding Behaviour: A PBS Approach  |  30 minutes This eLearning course is designed for people providing care and support to people with learning disabilities or autism. It aims to develop their understanding of Positive Behaviour Support (PBS) and behaviour.  o   Principles and values of Positive Behaviour Support o   Characteristics of behaviour o   Factors that influence behaviour o   Functions of behaviour   Course 2  |  Observing Behaviour to Inform PBS Plans and Strategies |  30 minutes This eLearning course focuses on developing the ability to contribute to behaviour-informed positive behavioural support plans and strategies. o   Observation, recording and reporting approaches o   Actions to protect vulnerable people o   Positive planning o   Proactive and reactive strategies o   Reinforcing behaviour in a PBS Framework   Course 3  |  Implementing Person-Centred Active Support | 30 minutes This eLearning course is designed for people providing care and support to people with learning disabilities or autism. Learners will develop their knowledge of how to implement person-centred active support and PBS values. o  Benefits of improved social roles o  What is meant by quality of life o  Principles of active support o  Supporting the development of new skills and Relationships Read More

This eLearning programme introduces the principles of supporting a person's needs through a human rights approach. It highlights how to take measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy. Underpinning legislation, principles and definitions of a human rights approach Recognising restrictive practices Duty of care and ethical decision making Considerations for dealing with suspected abuse Read More

This eLearning programme explores the risks we may experience when working alone and the steps we can take to increase our personal safety. o   Risks and vulnerabilities of lone working o   Risk reduction measures we can take to prepare for working alone o   Reducing risk when travelling alone o   Reduce risk when arriving at a premises 30 minutes Read More

This eLearning programme seeks to help carers of older adults and people living with dementia to ensure the people in their care are treated with respect and dignity and that their individual needs are being understood and being met, all helping to prevent distress and improve quality of life.   Course 1  |  Promoting Human Rights and Reducing Restrictive Practises in Dementia Care  | 40 mins This course explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy. Principles and definitions of a Human Rights Approach Recognising restrictive practices Duty of Care and Ethical decision making Considerations for Dealing with Suspected Abuse   Course 2  |  Understanding Behaviours of Concern  |  30 mins This course explores how to provide person-centred support to people living with dementia.  Principles of Person-Centred Support Characteristics of Behaviour  Factors That Influence Behaviour​ Functions of a Person's Behaviour Read More

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