Maybo Online Training Store

This course will provide you with the knowledge and skills you need to effectively and safely communicate with individuals experiencing a mental health crisis with confidence and compassion. Through an engaging virtual classroom session you will learn how to identify signs of a mental health crisis, reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation where an individual is in distress. You will also gain an understanding of the different types of mental health disorders and how they can affect communication. Our expert trainers have years of experience working with individuals experiencing a mental health crisis and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to communicate effectively with individuals in crisis and influence a positive and safer outcome. This trainer-led virtual classroom course is 4 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2024: Wednesday 7th February 2024 - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read More

This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six parts and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner. The two modules of this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read More

This online virtual classroom course is designed for frontline staff who may encounter conflict or work-related violence in their work.  This course aims to equip participants with the knowledge, skills, and practical strategies to identify risks and safely manage and de-escalate conflict. This trainer-led virtual classroom course consists of two modules, each of which is 3.5 hours (including breaks) and is delivered over Zoom; total course duration is seven hours. You will need to choose your online sessions from those available when you register.    IMPORTANT NOTE: When choosing your online sessions remember that Module One must be completed before Module Two.   Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, respond to heightened risk situations and exit strategies.   This course will cover the following topics: Module One | Preventing Conflict & Reducing Risk (3.5 hours) This module is for people who regularly interact with customers or members of the public in their role.  Defining work-related violence Rights and responsibilities Planning to reduce risks and vulnerabilities  Instinctive reactions to emotional or threatening situations Conflict triggers Levels of escalation Meetings individual needs and expectations Influencing positive outcomes Communication skills   Module Two | Safer De-escalation (3.5 hours) This module explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.   Dynamic risk assessment Positive, non-aggressive approaches Safer positioning and teamworking skills  Defusing, calming and resolving conflictConfronting behaviour Heightened risk indicators Exit strategies Post-event impact and responsibilities Learning from experience This trainer-led virtual classroom course is two 3.5 hour sessions (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please get in touch with us. Scheduled course dates in 2023/2024: Thursday 1st February 2024 - 09:00 Monday 15th April 2024 - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read More

This module is designed for people providing care and support to people with learning disabilities or autism. Learners will develop their knowledge of how to implement person-centred active support and PBS values. Through an engaging virtual classroom session, you will learn: The benefits of improved social roles What is meant by quality of life The principles of active support How you can support the development of new skills Our expert trainers have years of experience supporting individuals and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to develop your knowledge of how to implement person-centred active support and PBS values.  This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please get in touch with us. Scheduled course dates in 2024: Wednesday 14th February 2024 - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow the instructions to book your chosen course. If a course isn't showing in the calendar, it's fully booked. Read More

This module is designed for people providing care and support to people with learning disabilities or autism. It aims to focus on developing the ability to contribute to behaviour-informed positive behavioural support plans and strategies. Through an engaging virtual classroom session, you will learn: Observation, recording and reporting approaches Actions to protect vulnerable people Positive planning Proactive and reactive strategies Reinforcing behaviour in a PBS Framework Our expert trainers have years of experience supporting individuals and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to contribute to behaviour-informed positive behavioural support plans and strategies. This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2024: Tuesday 13th February 2024 - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability, and then click 'Add to Cart' and follow the instructions to book your chosen course. If a course isn't showing in the calendar, it's fully booked. Read More

This eLearning course is designed for those supporting children and young people who may encounter complex behaviours. It has six parts and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner. This course maps directly to Maybo's certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read More