Description
This course will provide you with positive and proactive approaches to managing behaviours of concern based on respect for the individual.
Through an engaging virtual classroom session you will learn how to identify behaviours that challenge and signs of escalation to reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation.
Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, barriers to communication and how to minimise risk.
This course includes the following topics:
- Behaviours of concern
- Rights and responsibilities
- Planning to reduce risks and vulnerabilities
- Common functions of behaviours of concern
- Instinctive reactions to emotional or threatening situations
- Potential triggers in self and others
- Levels of escalation
- People's needs and expectations
- Influencing positive outcomes
- Overcoming barriers to communication
This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us.
Scheduled course dates in 2024
Thursday 19th September - 09:00
Monday 4th November - 09:00
This course is complimentary to our Safer De-escalation course, which can be booked on the same or a separate date - more info.
Booking instructions:
Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked.
Objectives
Part 1 | Understand risks, rights and responsibilities in the workplace
On completion you will be able to:
- Define behaviours of concern and work-related violence
- Explain rights and responsibilities in your role
- Recognise and plan to reduce risks and vulnerabilities
Part 2 | Know how different factors influence behaviour
On completion you will be able to:
- Identify common functions of behaviours of concern
- Recognise instinctive reactions to emotional or threatening situations
- Identify potential triggers for self and others you interact with
- Identify levels of escalation
Part 3 | Know the importance of positive interactions and choices
On completion you will be able to:
- Recognise the needs and expectations of those you support and interact with
- Identify how to influence positive outcomes
- Identify how to overcome barriers to communication
Certificate
By completing/passing this course, you will attain the certificate Maybo VC course certificate
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