Description
This course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.
Through an engaging virtual classroom session you will learn how identify risk behaviours and signs of escalation and learn strategies for defusing and calming a situation.
Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, respond to heightened risk situations and exit strategies.
This course includes the following topics:
- Maybo SAFER model
- Risk identification
- Informed decision-making
-
Positive, non-aggressive approaches
- Safer positioning and teamworking skills
- Strategies to defuse, calm and resolve
- Responding to behaviours of concern
- Heightened risk indicators
- Exit strategies in higher-risk situations
- Post-event impact and responsibilities
This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us.
Scheduled course dates in 2024:
Thursday 18th April 2024 - 13.30
Tuesday 4th June - 13:30
Monday 19th August - 13:30
Booking instructions:
Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked.
Objectives
Part 1 | Be able to use dynamic risk assessment to inform decision making
On completion you will be able to:
- Apply dynamic risk assessment to a situation relevant to your work
- Identify risks and inform decisions using the SAFER model
Part 2 | Be able to use safer de-escalation approaches
On completion you will be able to:
- Demonstrate positive, non-aggressive approaches
- Demonstrate safer positioning and teamwork skills
- Identify defusing, calming and resolving strategies
Part 3 | Be able to maintain personal safety and follow post-incident procedures
On completion you will be able to:
- Recognise when and how to confront behaviour
- Identify signs that may indicate a heightened risk
- Develop exit strategies for higher-risk situations
- Identify post-event impact and responsibilities
- Recognise the process for reflecting and learning
Certificate
By completing/passing this course, you will attain the certificate Maybo VC course certificate
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