Reducing Conflict and Violence Risks in Retail Settings | eLearning

Content
1 module

Difficulty
Basic

Rating

Course Length
20 mins

Instructor
Maybo UK

Price
£20.00 GBP

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail
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Added about 22 hours ago, by Kevin
Great course
 
Added 5 days ago, by Chinmay Ashutosh
Nice and informative content.
 
Added 6 days ago, by Hanna
.
 
Added 6 days ago, by Anonymous
.
 
Added 6 days ago, by Anonymous
no comment
 
Added 6 days ago, by Anonymous
Excellent
 
Added 10 days ago, by Dharmaji
Very informative.
 
Added 26 days ago, by Anonymous
Informative but very basic.
 
Added 29 days ago, by Mathew
Common sense but a good refresher
 
Added about 1 month ago, by Alex
NA

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