Reducing Conflict and Violence Risks in Retail Settings | eLearning

Content
1 module

Difficulty
Basic

Rating

Course length
20 mins

Instructor
Maybo UK

Price
£20.00 GBP + VAT

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail
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Added 1 day ago, by Gillian
Very good.
 
Added 4 days ago, by Anonymous
The course is very informative and helps in understanding how we can be smart and professional and avoid unnecessary escalations.
 
Added 23 days ago, by Yosof
Course was informative
 
Added 25 days ago, by Alanna
Very basic information. No visual video examples of de-escalation
 
Added 29 days ago, by Bianca
nA
 
Added 30 days ago, by Anonymous
This course was excellent.
 
Added about 1 month ago, by Mohammad Ali
great
 
Added about 1 month ago, by Vasudev
knowledgeable
 
Added about 1 month ago, by kylie
thank you
 
Added about 1 month ago, by Anonymous
.

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