Reducing Conflict and Violence Risks in Retail Settings | eLearning

1 module



Course Length
20 mins

Maybo Training



This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.


  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident


By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

Reducing Conflict and Violence Risks in Retail
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Added about 18 hours ago, by Kara
Added about 21 hours ago, by Anonymous
Great course
Added 1 day ago, by Kylie
Is this available for my team in centre, especially Duty Managers and concierge staff?
Added 3 days ago, by Anonymous
Excellent course.
Added 4 days ago, by Linda
Very easy to understand
Added 4 days ago, by Syed Ali Hassan
overall the experience was good.
Added 6 days ago, by Ishtiaque
very informative
Added 11 days ago, by Philip
Good presentation covering all the key items better than previous versions I have seen.
Added 11 days ago, by Anonymous
Good information
Added 14 days ago, by Hasan
Well developed course which succinctly spoke to the core principles of reducing conflict.

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