This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.
It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.
Individuals and small groups can immediately access this course here.
Organisations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch.
Proactive measures to reduce conflict and risk during restrictions
Key messages and employer considerations
Personal safety guidance
Addressing behaviours of concern
Actions following an incident
By completing/passing this course, you will attain the certificate Maybo eLearning Certificate
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