Reducing Conflict and Violence Risks in Retail Settings | eLearning

Content
1 module
Difficulty
Basic
Rating
Course length
20 mins
Instructor
Maybo UK
Price
£20.00 GBP + VAT

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a reduced cost per head. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail
{{ vm.helper.t('courses.scorm') }}
 
Added 1 day ago, by Angela
I have worked in stores with high risk customers so I am aware of these strategys.
 
Added 2 days ago, by Joan
Excellent
 
Added 6 days ago, by Glynis
It does not apply to my circumstances. This is aimed more so at team members. As a shop manager I got nothing from it.
 
Added 6 days ago, by Anonymous
I appreciate the support, great thanks, good to know.
 
Added about 1 month ago, by Claire
.
 
Added about 2 months ago, by Anonymous
Another solidly produced course!
 
Added about 2 months ago, by Kevin
On point training for front line retail workers.
 
Added 2 months ago, by Gillian
Very good.
 
Added 2 months ago, by Anonymous
The course is very informative and helps in understanding how we can be smart and professional and avoid unnecessary escalations.
 
Added 3 months ago, by Yosof
Course was informative

Shopping Cart

Your cart is empty