Reducing Conflict and Violence Risks in Retail Settings | COVID-19 Edition | eLearning

1 module



Course Length
20 mins

Maybo Training



This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch.


  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident


By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

Reducing Conflict and Violence Risks in Retail Covid 19 Edition
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Added 9 days ago, by Sarah
Added 11 days ago, by Peter
Thank you.
Added 15 days ago, by Anonymous
good course
Added 22 days ago, by Anonymous
Very informative
Added 23 days ago, by Anonymous
Some good advise and learning
Added about 1 month ago, by Mario
Easy to follow module with great content for anyone in retail & service industries.
Added about 1 month ago, by Sally
Good, informative & easy to follow course.
Added 3 months ago, by rebecca
Added 4 months ago, by Anonymous
Added 4 months ago, by Anonymous

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