Reducing Conflict and Violence Risks in Retail Settings | COVID-19 Edition | eLearning

Content
1 module

Difficulty
Basic

Rating

Course Length
20 mins

Instructor
Maybo Training

Price
£20.00

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail Covid 19 Edition
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Added 18 days ago, by Sue
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Added about 2 months ago, by Chris
N/A
 
Added 3 months ago, by Sophie
NA
 
Added 3 months ago, by Anonymous
good
 
Added 5 months ago, by Rose
-
 
Added 7 months ago, by Anonymous
basic and short
 
Added 7 months ago, by Anonymous
Very good, simple common sense approach to de-escalate and report effectively
 
Added 8 months ago, by Anonymous
Very helpful
 
Added 9 months ago, by Rachel
Very good for our team
 
Added 9 months ago, by Anonymous
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