Reducing Conflict and Violence Risks in Retail Settings | COVID-19 Edition | eLearning

Content
1 module

Difficulty
Basic

Rating

Course Length
20 mins

Instructor
Maybo Training

Price
£20.00

Description

This eLearning course explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, and has been updated to include advice relevant to COVID-19, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

Individuals and small groups can immediately access this course here.

Organisations can deploy it on their own systems at a much reduced per head cost. For a quote and tailoring options, get in touch.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail Covid 19 Edition
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Added 10 days ago, by Simon
.
 
Added about 1 month ago, by Calum
helpful.
 
Added 6 months ago, by Demo
x
 
Added 7 months ago, by Laura
Great, Very Informative! Enjoyed learning new skills.
 
Added 7 months ago, by Anonymous
Very good
 
Added 7 months ago, by Anonymous
xxx
 
Added 7 months ago, by Lisa
Great course
 
Added 7 months ago, by David
.
 
Added 8 months ago, by Anonymous
good!
 
Added 8 months ago, by Sue
Really enjoyed this elearning

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