Maybo Online Training Store

This course will provide you with the knowledge and skills you need to effectively and safely communicate with individuals experiencing a mental health crisis with confidence and compassion. Through an engaging virtual classroom session you will learn how to identify signs of a mental health crisis, reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation where an individual is in distress. You will also gain an understanding of the different types of mental health disorders and how they can affect communication. Our expert trainers have years of experience working with individuals experiencing a mental health crisis and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to communicate effectively with individuals in crisis and influence a positive and safer outcome. This trainer-led virtual classroom course is 4 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2024/25: Wednesday 5th March - 09:00 Friday 13th June - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read more

This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six parts and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner. The two modules of this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read more

This online virtual classroom course is designed for frontline staff who may encounter conflict or work-related violence in their work.  This course aims to equip participants with the knowledge, skills, and practical strategies to identify risks and safely manage and de-escalate conflict. This trainer-led virtual classroom course consists of two modules, each of which is 3.5 hours (including breaks) and is delivered over Zoom; total course duration is seven hours. You will need to choose your online sessions from those available when you register.    IMPORTANT NOTE: When choosing your online sessions remember that Module One must be completed before Module Two.   Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, respond to heightened risk situations and exit strategies.   This course will cover the following topics: Module One | Preventing Conflict & Reducing Risk (3.5 hours) This module is for people who regularly interact with customers or members of the public in their role.  Defining work-related violence Rights and responsibilities Planning to reduce risks and vulnerabilities  Instinctive reactions to emotional or threatening situations Conflict triggers Levels of escalation Meetings individual needs and expectations Influencing positive outcomes Communication skills   Module Two | Safer De-escalation (3.5 hours) This module explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.   Dynamic risk assessment Positive, non-aggressive approaches Safer positioning and teamworking skills  Defusing, calming and resolving conflictConfronting behaviour Heightened risk indicators Exit strategies Post-event impact and responsibilities Learning from experience This trainer-led virtual classroom course is two 3.5 hour sessions (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please get in touch with us. Scheduled course dates in 2025: Thursday 20th February Friday 20th June Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read more

This eLearning course is designed for those supporting children and young people who may encounter complex behaviours. It has six parts and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner. This course maps directly to Maybo's certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read more

This eLearning course is designed for frontline staff who may encounter complex behaviours in their care of service users. It has six parts and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner. Read more

This course will provide you with positive and proactive approaches to managing behaviours of concern based on respect for the individual. Through an engaging virtual classroom session you will learn how to identify behaviours that challenge and signs of escalation to reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation. Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, barriers to communication and how to minimise risk.  This course includes the following topics: Behaviours of concern Rights and responsibilities Planning to reduce risks and vulnerabilities  Common functions of behaviours of concern Instinctive reactions to emotional or threatening situations Potential triggers in self and others Levels of escalation People's needs and expectations Influencing positive outcomes Overcoming barriers to communication This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2025: Wednesday 19th February - 09:00 Thursday 19th June - 09:00 This course is complimentary to our Safer De-escalation course, which can be booked on the same or a separate date - more info. Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read more