Maybo Online Training Store

This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six parts and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner. The two modules of this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read more

Sessions available: Wednesday 15th April, 4.00pm - 5.30pm This online virtual classroom course will provide you with positive and proactive approaches to managing behaviours of concern based on respect for the individual. During an engaging virtual session you will learn how to identify behaviours that challenge and signs of escalation to reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation. Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, barriers to communication and how to minimise risk. This course includes the following topics: Behaviours of concern Rights and responsibilities Planning to reduce risks and vulnerabilities  Common functions of behaviours of concern Instinctive reactions to emotional or threatening situations Potential triggers in self and others Levels of escalation People's needs and expectations Influencing positive outcomes Overcoming barriers to communication Please also see our complimentary module, Introduction to Safer De-Escalation which gives you more practical skills to de-escalate challenging situations in the workplace. Booking instructions: Click 'Add to Cart' and follow instructions. You will be asked to choose from the available sessions. Read more

Sessions available: Tuesday 7th April, 4.00pm - 5.30pm This online virtual classroom course is designed for frontline staff who may encounter conflict or work-related violence in their work.  This course aims to equip participants with the knowledge, skills, and practical strategies to identify risks and safely manage and de-escalate conflict. Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, respond to heightened risk situations and exit strategies.   This course will cover the following topics: Defining work-related violence Rights and responsibilities Planning to reduce risks and vulnerabilities  Instinctive reactions to emotional or threatening situations Conflict triggers Levels of escalation Meetings individual needs and expectations Influencing positive outcomes Communication skills Please also see our complimentary module, Introduction to Safer De-Escalation which gives you more practical skills to de-escalate challenging situations in the workplace. Booking instructions: Click 'Add to Cart' and follow instructions. You will be asked to choose from the available sessions. Read more

Sessions available: Friday 24th April, 4.00pm - 5.30pm This online virtual classroom course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  During an engaging virtual session you will learn how identify risk behaviours and signs of escalation and learn strategies for defusing and calming a situation.   Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, respond to heightened risk situations and exit strategies. This course will cover the following topics: Maybo SAFER model Risk identification Informed decision-making Positive, non-aggressive approaches Safer positioning and teamworking skills  Strategies to defuse, calm and resolve Responding to behaviours of concern Heightened risk indicators Exit strategies in higher-risk situations Post-event impact and responsibilities Please also see our complimentary modules: Introduction to Positive Approaches to Behaviour (for care, education and healthcare settings) or Introduction to Preventing Conflict and Reducing Risk (for work settings). Booking instructions: Click 'Add to Cart' and follow instructions. You will be asked to choose from the available sessions. Read more

This eLearning course is designed for those supporting children and young people who may encounter complex behaviours. It has six parts and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner. This course maps directly to Maybo's certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read more

This eLearning course is designed for frontline staff who may encounter complex behaviours in their care of service users. It has six parts and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner. Read more