Conflict Management and Personal Safety | eLearning

Content
6 modules

Difficulty
Intermediate

Rating

Course Length
135 mins

Instructor
Maybo Training

Price
£50.00

Description

This eLearning course is designed for frontline staff who may encounter conflict and behaviours of concern in their work. It has six modules and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner.

The two parts to this course map directly to Maybo's certified classroom modules and therefore can be undertaken as part of a blended learning programme.

Objectives

Part One | Preventing Conflict and Reducing Risk (1h 20m)

These modules are for people who regularly interact with customers or members of the public in their role. Each module can be completed individually. 

 

Module 1  |  Risks, Rights and Responsibilities  |  30 minutes

o   Defining workplace violence

o   Planning to reduce risks and vulnerabilities

o   Rights and responsibilities

 

Module 2  |  Understanding Human Behaviour  |  30 minutes

o   Common causes of risk behaviours

o   Instinctive reactions to emotional or threatening situations

o   Potential triggers in self and others

o   Levels of escalation

 

Module 3  |  Positive Interactions and Choices  |  20 minutes

o   Meeting people's needs and expectations

o   Influencing positive outcomes

o   Overcoming barriers to communication

 

Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  

 

Module 4  |  Dynamic Risk Assessment and Decision Making  |  20 minutes

o   Maybo SAFER model

o   Risk identification

o   Informed decision-making

 

Module 5  |  Safer De-escalation  |  20 minutes

o   Positive, non-aggressive approaches

o   Safer positioning and teamworking skills 

o   Strategies to defuse, calm and resolve

 

Module 6  |  Personal Safety and Post-incident  |  15 minutes

o   Responding to behaviours of concern

o   Heightened risk indicators

o   Exit strategies in higher-risk situations

o   Post-event impact and responsibilities

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1
Risks, Rights and Responsibilities
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2
Understanding Human Behaviour
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3
Positive Interactions and Choices
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4
Dynamic Risk Assessment
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5
Safer De-escalation
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6
Personal Safety and Post Incident
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Added about 5 hours ago, by Anonymous
Was interesting
 
Added about 8 hours ago, by Andrew
all good
 
Added about 10 hours ago, by Declan
I don't think this type of learning is positive.
 
Added 1 day ago, by Aneel
Great training which has taken into account key areas of focus which are relevant to 3rd sector organisations when considering the de-escalation of situations.
 
Added 2 days ago, by Anonymous
Very informative.
 
Added 3 days ago, by Anonymous
Very informative thank you
 
Added 4 days ago, by Anonymous
Helped to refresh my learning in this area
 
Added 5 days ago, by Anonymous
Good approach focusing on de-escalation
 
Added 5 days ago, by Muhammed Issa
learned a lot XD
 
Added 5 days ago, by SW34278 - Dawit
it good but it take time

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