Conflict Management and Personal Safety | eLearning

6 modules



Course Length
135 mins

Maybo Training



This eLearning course is designed for frontline staff who may encounter conflict and behaviours of concern in their work. It has six modules and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner.

The two parts to this course map directly to Maybo's certified classroom modules and therefore can be undertaken as part of a blended learning programme.


Part One | Preventing Conflict and Reducing Risk (1h 20m)

These modules are for people who regularly interact with customers or members of the public in their role. Each module can be completed individually. 


Module 1  |  Risks, Rights and Responsibilities  |  30 minutes

o   Defining workplace violence

o   Planning to reduce risks and vulnerabilities

o   Rights and responsibilities


Module 2  |  Understanding Human Behaviour  |  30 minutes

o   Common causes of risk behaviours

o   Instinctive reactions to emotional or threatening situations

o   Potential triggers in self and others

o   Levels of escalation


Module 3  |  Positive Interactions and Choices  |  20 minutes

o   Meeting people's needs and expectations

o   Influencing positive outcomes

o   Overcoming barriers to communication


Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  


Module 4  |  Dynamic Risk Assessment and Decision Making  |  20 minutes

o   Maybo SAFER model

o   Risk identification

o   Informed decision-making


Module 5  |  Safer De-escalation  |  20 minutes

o   Positive, non-aggressive approaches

o   Safer positioning and teamworking skills 

o   Strategies to defuse, calm and resolve


Module 6  |  Personal Safety and Post-incident  |  15 minutes

o   Responding to behaviours of concern

o   Heightened risk indicators

o   Exit strategies in higher-risk situations

o   Post-event impact and responsibilities


By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

Risks, Rights and Responsibilities
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Understanding Human Behaviour
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Positive Interactions and Choices
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Dynamic Risk Assessment
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Safer De-escalation
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Personal Safety and Post Incident
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Added about 5 hours ago, by Anonymous
Was interesting
Added about 8 hours ago, by Andrew
all good
Added about 10 hours ago, by Declan
I don't think this type of learning is positive.
Added 1 day ago, by Aneel
Great training which has taken into account key areas of focus which are relevant to 3rd sector organisations when considering the de-escalation of situations.
Added 2 days ago, by Anonymous
Very informative.
Added 3 days ago, by Anonymous
Very informative thank you
Added 4 days ago, by Anonymous
Helped to refresh my learning in this area
Added 5 days ago, by Anonymous
Good approach focusing on de-escalation
Added 5 days ago, by Muhammed Issa
learned a lot XD
Added 5 days ago, by SW34278 - Dawit
it good but it take time

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