Maybo Online Training Store

This course will provide you with the knowledge and skills you need to effectively and safely communicate with individuals experiencing a mental health crisis with confidence and compassion. Through an engaging virtual classroom session you will learn how to identify signs of a mental health crisis, reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation where an individual is in distress. You will also gain an understanding of the different types of mental health disorders and how they can affect communication. Our expert trainers have years of experience working with individuals experiencing a mental health crisis and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to communicate effectively with individuals in crisis and influence a positive and safer outcome. This trainer-led virtual classroom course is 4 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2024: Friday 22nd March - 09:00 Thursday 13th June - 09:00 Tuesday 6th August - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read more

This course will provide you with positive and proactive approaches to managing behaviours of concern based on respect for the individual. Through an engaging virtual classroom session you will learn how to identify behaviours that challenge and signs of escalation to reduce the immediate risks it may pose to the individual and others around them, and use communication to de-escalate a situation. Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, barriers to communication and how to minimise risk.  This course includes the following topics: Behaviours of concern Rights and responsibilities Planning to reduce risks and vulnerabilities  Common functions of behaviours of concern Instinctive reactions to emotional or threatening situations Potential triggers in self and others Levels of escalation People's needs and expectations Influencing positive outcomes Overcoming barriers to communication This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2024: Thursday 18th April 2024 - 09.00 Tuesday 4th June - 09:00 Monday 19th August - 09:00 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read more

This course explores de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.  Through an engaging virtual classroom session you will learn how identify risk behaviours and signs of escalation and learn strategies for defusing and calming a situation.   Our expert trainers have years of experience working with individuals exhibiting behaviours that challenge and are dedicated to providing you with the most up-to-date information and techniques. Upon completion of the course, you will have the tools you need to understanding how behaviours can change and how to spot signs of escalation, respond to heightened risk situations and exit strategies.   This course includes the following topics: Maybo SAFER model Risk identification Informed decision-making Positive, non-aggressive approaches Safer positioning and teamworking skills  Strategies to defuse, calm and resolve Responding to behaviours of concern Heightened risk indicators Exit strategies in higher-risk situations Post-event impact and responsibilities This trainer-led virtual classroom course is 3.5 hours (including breaks) and delivered over Zoom. It can also be tailored for teams of colleagues to address the specific scenarios they face in their role and delivered by Maybo or by an organisation's in-house trainers either virtually or onsite - to arrange a consultation for team training please contact us. Scheduled course dates in 2024: Thursday 18th April 2024 - 13.30 Tuesday 4th June - 13:30 Monday 19th August - 13:30 Booking instructions: Click on 'ILT Calendar' at the top of the page to check course availability and then click 'Add to Cart' and follow instructions to book your chosen course. If a course isn't showing in the calendar it's fully booked. Read more